This coming Tuesday, 26th August, Bev Stratton will be our speaker at 7.00pm for the Sophia Hub's Enterprise Club. The evening enterprise club session will run from 7.00 - 9.00pm with plenty of opportunity for networking, informal mentoring and peer support.
The topic is customer service. Bev is highly experienced in supporting businesses and has proposed this topic which is relevant to start-ups, however small. Bev says: 'Many of us have been on the receiving end of bad customer service and in these difficult times customers are more ‘savvy’ than before and are looking for not only greater value for money, but a better quality service as well. What separates a successful business from the unsuccessful is a quality customer service model.'
Bev has worked for the Redbridge Council for 31 years and for 26 of those years has worked closely with business as a Business Development Officer, and for the past ten years as the borough’s Town Centres and BIDs Development Manager. She will provide a few tips on how to create a quality customer service model for your business.
We are also offering our 2nd training session run by a Timebank member. I will lead an hour on an introduction to Twitter - Thursday 28th August, 2pm – 3pm, at St John’s Church. Bring your laptop or tablet or smart phone if you have one (and if you know how it works) – we have wifi. Alternatively you can use/share one of our laptops or just listen in.
I am donating my time and so will earn our Timebank currency of 2 hours (1 for prep, 1 for the session). Those that attend will donate their Timebank currency (1 hour each). The ‘money’ we make will be used for things like ‘paying’ to the volunteers for their time in running the Timebank, ‘paying’ other venues to run future sessions, ‘paying’ a member to design a Timebank flyer etc.
Please note – all the transactions need to take place through the Timebank and you need to be a Timebank member. It’s easy. Click on the Timebank website on the blue square on the right.
If you are not a member we can help you join up beforehand or if you come at 1pm we can register you before the session – but please let us know you are coming You will need an email account. We can help you with this if you don’t have one. Please contact us.
Timebank members – please click on the offer and send us an email to say you want to come. The offer has been posted on the website.
The Seven Kings Timebank team (7KTB) on sevenkingstimebankteam@sophiahubs.com or Ros on 07707 460309 or 0208 590 2568.
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John Coltrane - My Favourite Things.
